Terms of service
1. General Provisions
This website is operated by Göğüş Kuyumculuk. The terms “we”, “us”, “our company”, and “Göğüş Kuyumculuk” used throughout the website refer to Göğüş Kuyumculuk.
By visiting the gogus.store website, shopping through the website, or using the services provided, you are deemed to have accepted these Terms of Service.
These Terms of Service set out the general rules regarding the use of the website, presentation of products, orders, payments, delivery, and other services.
For purchases, the Distance Sales Agreement, Preliminary Information Form, Return and Exchange Policy, Privacy Policy, and other relevant policies shall also apply.
2. Product Information
Göğüş Kuyumculuk takes the necessary care to ensure that the product descriptions, images, measurements, and other technical information on the website are as accurate and up to date as possible.
As a natural result of handcraftsmanship and production processes, jewelry pieces may show very slight differences in size, weight, surface finish, or workmanship.
The karat, weight, size, surface feature, and other technical characteristics of the product are specified on the product page and in the order details.
Some product images may include digital visualizations, models, or representative settings in order to show the product’s use or design. The essential characteristics of the purchased product are those stated in the product description, technical information, and order details.
3. Prices
Unless otherwise stated, product prices displayed on the website are presented in the currency shown on the relevant page.
Product prices may change over time due to fluctuations in the market prices of gold and other precious metals.
After an order is completed, the sales price applicable to the customer is the amount displayed on the payment screen at the time the order is confirmed and accepted by the customer.
In cases of an obvious technical error, system malfunction, or mistakenly displayed pricing that is clearly inconsistent with the product’s ordinary sales value, the customer will be contacted and the transaction will be concluded in accordance with applicable legislation.
4. Orders and Payment
In order for an order to be completed, the customer must provide accurate and complete payment, delivery, and contact information.
Payment transactions are carried out through the authorized payment institutions and payment infrastructures offered on the website.
The order will be processed after it has been received, payment has been successfully completed, and the necessary checks have been carried out.
If an order cannot be fulfilled due to stock, production, payment security, or a mandatory reason arising from legislation, the customer will be informed. If any amount has been collected, the relevant amount will be refunded to the customer in accordance with applicable legislation and the procedures of the payment method used.
5. Delivery
Orders are shipped to the delivery address provided by the customer during the order process.
Estimated preparation and delivery times may vary depending on the product, production status, order volume, delivery region, and courier company.
Delivery conditions and any shipping fees, if applicable, are displayed to the customer before the order is placed.
If there is visible damage to the package upon delivery, we recommend, where possible, having the courier prepare a damage report and notifying Göğüş Kuyumculuk as soon as possible.
This procedure does not remove or limit the consumer’s statutory rights.
6. Returns and Exchanges
Return and exchange procedures are carried out within the scope of the Return and Exchange Policy published on our website.
Gold and jewelry products, as well as certain products that are personalized, resized, or unsuitable for resale due to hygiene reasons, may be subject to exceptions arising from legislation or the nature of the product.
The scope, periods, and conditions of the voluntary return and exchange rights additionally offered by Göğüş Kuyumculuk are explained in the Return and Exchange Policy.
The consumer’s statutory rights regarding defective goods are reserved.
7. After-Sales Support
For products purchased from Göğüş Kuyumculuk, care and repair support may be provided depending on the nature of the product and the required procedure.
Procedures arising from user-related deformation, impact, breakage, misuse, contact with chemical substances, or similar external factors may not be covered by free service.
For procedures requiring a fee, the customer will be informed before the process is carried out.
8. Intellectual Property Rights
The relevant intellectual property rights over the brand, logo, product designs, photographs, videos, texts, graphics, visual arrangements, and other content available on gogus.store belong to Göğüş Kuyumculuk or the respective rights holders.
These contents may not be copied, reproduced, distributed, modified, or used on another platform for commercial purposes without the written permission of Göğüş Kuyumculuk.
9. Website Use
Users agree to use the website in accordance with the law.
Through the website, it is prohibited to:
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carry out unlawful activities,
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provide false or misleading information,
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interfere with the security of the website,
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transmit malicious software or code,
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violate the rights of other users or third parties.
If such use is detected, the necessary technical and legal measures may be taken.
10. Third-Party Services
The website infrastructure, payment systems, shipping, analytics, communication, and certain other services may be provided by third-party service providers.
During the use of these services, the relevant service providers’ own terms of use and privacy practices may also apply.
Detailed information regarding the processing of personal data is provided in the Privacy Policy and KVKK Clarification Text.
11. Legal Rights
No provision in these Terms of Service shall be interpreted in a way that removes or limits the mandatory rights granted to consumers under Law No. 6502 on the Protection of Consumers and the relevant legislation.
For disputes arising from consumer transactions, applications may be made to the authorized Consumer Arbitration Committees, Consumer Courts, and other competent authorities within the scope of applicable legislation.
12. Changes to the Terms of Service
Göğüş Kuyumculuk may update these Terms of Service in line with changes in legislation, improvements to the services on the website, or changes in commercial processes.
The current Terms of Service are always the version published on gogus.store.
13. Contact and Seller Information
You may contact us for any questions regarding these Terms of Service or the website.
Legal trade name: Mustafa Muzaffer Göğüş - Göğüş Kuyumculuk
Address: Kuyumcukent Atolye Blogu 3. Kat, 6. Sokak, No:14 Bahcelievler / Istanbul , Turkey
Email: gogus@gogusgold.com
Phone: +90 5355636527
Tax Office: Yenibosna
Tax / MERSIS No: 3970043465